Alpha Grooming - Returns & Refunds
Alpha Grooming Products - Our Returns Policy
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to email sales@alpha-grooming.com to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
Your Statutory Rights
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk.
How Do I Return Unwanted items?
You have the right to return unwanted items within 14 days of receipt without giving reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods. To exercise the right to cancel, you must first inform us of your decision to return the unwanted items by emailing us at sales@alpha-grooming.com. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
The items you are returning must be unopened and in pristine condition in their original packaging and any retail seals must be unbroken. The items must be returned to us within 7 working days following your email notification to us expressing your wish to return the items. Please ensure a copy of your invoice/receipt accompanies the return along with the authorisation number given to you.
Please package the item securely and you will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Goods returned damaged due to poor packaging will not entitle you to a full refund. Your Statutory Rights are not affected.
Upon receipt of your returned items we will reimburse to you all payments received from you, except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back from you any goods supplied; or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
What Should I Do If I Receive an Incorrect Item?
We have high standards when it comes to packaging your order however mistakes can occur from time to time. Please accept our apologies if you have received an incorrect item.
To notify us of an incorrect item please email us within 48 hours of receipt of the item at sales@alpha-grooming.com. We will need to know your order number and details of the item that is incorrect.
We will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What Should I Do If My Item is Damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us within 48 hours of receiving the damaged item through sending an email to sales@alpha-grooming.com. We will need to know your order number and details of the damaged item. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How Do I Report a Fault With My Product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you email us at sales@alpha-grooming.com. Please provide details of the fault and where possible attach pictures to your message.
Will You Refund My Postage Costs to Return an Item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
- Where you are returning a substitute item that you do not want to keep
We will not refund postage costs to return items that are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
Alpha Grooming Products - Our Returns Policy
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to email sales@alpha-grooming.com to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.Your Statutory Rights
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk.
How Do I Return Unwanted items?
You have the right to return unwanted items within 14 days of receipt without giving reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods. To exercise the right to cancel, you must first inform us of your decision to return the unwanted items by emailing us at sales@alpha-grooming.com. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
The items you are returning must be unopened and in pristine condition in their original packaging and any retail seals must be unbroken. The items must be returned to us within 7 working days following your email notification to us expressing your wish to return the items. Please ensure a copy of your invoice/receipt accompanies the return along with the authorisation number given to you.
Please package the item securely and you will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Goods returned damaged due to poor packaging will not entitle you to a full refund. Your Statutory Rights are not affected.
Upon receipt of your returned items we will reimburse to you all payments received from you, except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back from you any goods supplied; or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
What Should I Do If I Receive an Incorrect Item?
We have high standards when it comes to packaging your order however mistakes can occur from time to time. Please accept our apologies if you have received an incorrect item.
To notify us of an incorrect item please email us within 48 hours of receipt of the item at sales@alpha-grooming.com. We will need to know your order number and details of the item that is incorrect.
We will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What Should I Do If My Item is Damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us within 48 hours of receiving the damaged item through sending an email to sales@alpha-grooming.com. We will need to know your order number and details of the damaged item. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How Do I Report a Fault With My Product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this we ask that you email us at sales@alpha-grooming.com. Please provide details of the fault and where possible attach pictures to your message.
Will You Refund My Postage Costs to Return an Item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
- Where you are returning a substitute item that you do not want to keep
We will not refund postage costs to return items that are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
